Returns & Refund Policy

Last updated: September 8, 2026

B2Bora is an independent B2B wholesale sales platform operated by an authorized sales partner of Barbarossa Retail SRL.

Because B2Bora mainly serves professional customers and handles wholesale orders, the way a return is handled depends on the type of order, the condition of the products, and the applicable commercial and legal requirements.

We always recommend contacting us as soon as possible if there is a problem with an order so we can review the situation and find the appropriate solution.

1. Wholesale Orders

Wholesale orders may include:

• Boxes

• Cases

• Multiple boxes

• Pallets

• Full pallet quantities

• Other commercial quantities

Because these are business-to-business wholesale transactions, products cannot automatically be returned simply because a customer has changed their mind or no longer needs them.

If you would like to return an order for another reason, please contact B2Bora first. Any discretionary return must be agreed with us in advance.

2. Damaged Products

If your products arrive damaged, please contact B2Bora as soon as possible.

To help us understand and investigate the issue, please provide:

• Order number

• Product name

• Quantity affected

• Description of the damage

• Photographs of the affected products

• Photographs of the packaging

• Shipping documentation, where available

This information may be needed to investigate the issue with the relevant supplier or carrier and determine the appropriate solution.

3. Incorrect Products

If you receive products that do not match the confirmed order, please contact B2Bora promptly.

After reviewing the situation, the appropriate solution may include:

• Replacement

• Collection of the incorrect products

• Credit

• Refund

• Another agreed commercial solution

The solution will depend on the specific circumstances of the order.

4. Defective or Non-Conforming Products

If a product is defective or materially different from what was confirmed in your order, please contact B2Bora.

We will review the issue and handle it according to the applicable commercial arrangement and legal requirements.

Where necessary, we may coordinate with our supplier to investigate the product and arrange an appropriate solution.

5. Return Authorization

Please do not send any products back without contacting B2Bora first.

If a return is approved, we will provide you with the necessary instructions, which may include information about:

• Return address

• Packaging

• Transportation

• Collection

• Required documentation

Products sent back without prior authorization may not be accepted.

6. Product Condition

When a return has been approved, products should normally be returned in the condition agreed with B2Bora.

Depending on the type of product, some items may not be suitable for return because of their nature, shelf life, packaging, hygiene requirements, or because they have been opened or damaged after delivery.

This does not affect any mandatory legal rights or remedies that may apply to defective or non-conforming goods.

7. Refunds

If a refund is approved, it will be processed according to the applicable payment and commercial arrangements.

The time required to process a refund may vary depending on the circumstances of the return and whether the products need to be inspected or reviewed first.

We will provide the relevant information about the refund during the return process.

8. Transport Damage

If your shipment appears to have been damaged during transportation, please document its condition when it arrives.

Whenever possible, take photographs of:

• The pallet

• Boxes or cases

• Outer packaging

• Damaged packaging

• Affected products

These photographs and other shipping information can be very helpful when investigating the issue with the carrier or supplier.

9. Cancellation

If you want to cancel an order, please contact B2Bora as soon as possible.

If an order has already been prepared, dispatched, or collected, cancellation may no longer be possible or may involve additional costs or other commercial consequences.

For this reason, we recommend contacting us as early as possible if you need to make a change or cancel a request.

10. Special Orders

Special orders, large-volume orders, pallet configurations, or individually agreed commercial arrangements may have specific cancellation and return conditions.

If special conditions apply to your order, we will communicate them to you before the order is finalized.

11. Contact

For returns, damaged products, incorrect orders, or refund requests, please contact us directly:

B2Bora

Email: contact@b2bora.com
Phone / WhatsApp: +40 772 205 536

Please include your order number in your communication whenever possible. This helps us identify your order and deal with your request more quickly.

12. Supplier Relationship

B2Bora operates as an authorized sales partner of Barbarossa Retail SRL.

When a return, replacement, refund, or product investigation requires action from the supplier, B2Bora will coordinate the matter with the relevant supplier on behalf of the customer.

Our aim is to keep the process as simple as possible for the customer and provide one clear point of contact throughout the process.

13. Legal Rights

Nothing in this Returns & Refund Policy is intended to exclude, limit, or restrict any mandatory rights or remedies available to customers under applicable law.

Where applicable law provides specific rights regarding defective, damaged, or non-conforming goods, those rights remain unaffected by this policy.